This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
We are Visa Simple® Limited and our address is Vintage House, 36–37 Albert Embankment, London, SE1 7TL. You can contact us by post at the above address, by email at contact@visasimple.com or by telephone on +44 (0) 203 640 6663.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above. Visa Simple® may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
How we use your information
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help make your user experience better.
We may collect the following information: name; contact information including email address and visa query; demographic information such as postcode, preferences and interests; other information relevant to assess a client's visa eligibility.
How we use cookies
A cookie is a small file which asks permission to be placed on an individual computer's hard drive. Some of the cookies we use are strictly necessary for our website to function. For those cookies that are useful but not strictly necessary we will always ask for your consent before placing them.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
When you submit an enquiry
When you submit an enquiry via our website, we ask you for your name, contact telephone number, email address and your query. We use this information to respond to your query, including providing you with any requested information about our products and services.
We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information. If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased unless we are bound by law to keep the details in compliance with our regulatory body.
In line with our compliance with the Immigration Advice Authority, we are bound to keep records of individuals who engage us for services for a period of six (6) years. Further information is available at www.gov.uk/guidance/information-for-advice-seekers.